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SMUKIEZ — OFFICIAL STORE POLICIES
1 Refund Policy
Smukiez does not offer refunds under normal circumstances
All sales are final
Refunds are only granted at the owner’s discretion
A refund may be considered if:
The package arrives severely damaged
The product is defective upon arrival
The order never arrives and the customer provides proof through tracking or carrier documentation
Refunds are not guaranteed and are reviewed case by case
2 Damaged or Missing Packages
Damaged Packages
If your package arrives damaged you must provide clear and legible photo or video evidence of:
The shipping label
The packaging inside and outside
The damaged item
Send all documentation to:
If approved we may send a replacement or issue a refund at our discretion
Packages Marked Delivered
Smukiez is not responsible for:
Packages marked Delivered by the carrier
Stolen packages
Deliveries sent to the wrong address due to customer error
If the carrier confirms the package was delivered we cannot replace or refund the order
Packages That Do Not Arrive
If tracking shows the package is lost stuck or not moving you must provide carrier confirmation or a screenshot showing the issue
If valid we may send a replacement depending on stock availability
3 Shipping Policy
Processing Time
Orders typically ship within 1–5 business days depending on order volume
Delivery Time
Once shipped orders may take:
7–14 days to arrive within the United States
International shipping times vary depending on customs
Holiday periods or high volume drops may extend processing times
4 International Shipping
Smukiez is not responsible for:
International tariffs
Duties
Customs fees
VAT or import taxes
These fees are the customer’s responsibility
5 All Sales Final
Because drops are limited and high demand all items are final sale unless damaged or defective upon arrival
No cancellations
No size changes
No exchanges
No returns
Once the order is placed it is locked in
6 Payment Policy
Smukiez accepts major payment providers through Shopify’s secure checkout
Orders must be paid in full at checkout
Failed or high risk payments may be cancelled for security reasons
7 Contact and Support
For any issues regarding your order contact us:
We typically respond within 24–72 hours depending on order volume
8 Terms of Service Summary
By placing an order with Smukiez you agree that:
You have read and understood all store policies
You understand all sales are final
You accept responsibility for entering the correct shipping address
You acknowledge that carrier delays are beyond our control
9 Privacy Policy
Smukiez does not sell or share customer data
Personal information is used only to:
Process and ship orders
Contact you regarding your order
Improve customer service
All customer data is stored securely through Shopify’s encrypted systems
10 Legal Disclaimer
Smukiez reserves the right to:
Refuse service
Cancel suspicious or high risk orders
Modify these policies at any time
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